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This course will enable staff to heighten their awareness of the potential
risk of aggression & workplace violence. Providing the knowledge,
skills & understanding of the Nationally approved Conflict Resolution
Model.
At the end of the course participants will be able to:
- Explore the Individual Perception Of Conflict versus Violence
- State the Health & Safety Executives definition of Workplace Violence
- Complete Personal Safety Risk Assessments
- Recognise the Relevant Law & Legislation relating to the Use of Force
- Justify an Appropriate Reasonable Response to potentially violent situations
- Explore the Psychology of Communication
- State the Components of Communication
- Recognise the Warning & Danger Signs of an Imminent Attack
- Demonstrate a Safe Reactionary Gap
- Apply the LEAPS & Control Trilogy Effective Communications Models
This Course has been designed and validated by nationally accredited trainers.
The course is suitable for anyone that has the potential to come into to contact
with aggressive behaviour, as the generic content can be adapted to relate to
relevant role requirements. The course contents include:
- Conflict versus Violence
- HSE Definitions
- Risk Assessment
- Components of Crime
- Conflict Resolution Model:
- Behaviour Profiles
- Impact Factors
- Reasonable Response Options
- Law & Legislation:
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- Common Law
- Criminal Law Act (section 3 1967)
- Components of Communication
- Warning & Danger Signs
- Reactionary Zones
- Proxemics
- LEAPS Effective Communication
- The Control Trilogy
- The Five Step Appeal
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To find out more or to book a course please click here |
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